Managing your Puffin 365 Business Account

How do I change my email address?

For Business Plans, the contact mail of ECP can be modified. Note: Changing the domain address is not allowed since your Business/Enterprise/Education account covers all users in the same domain.

How do I change the credit card for my subscription?

  1. Log into your account.
  2. Navigate to Payment Method -> Change Payment Method.
  3. Enter your new credit card information to update.
  4. Your fee will be billed against the new credit card on the next billing date.

How do I see the number of active users in my subscription plan?

This information is available on the Puffin Enterprise Cloud Portal.

  1. To access the ECP, click Open Web Console on the dashboard of your Puffin account under Account Details.
  2. The credentials to sign in to the Enterprise Cloud Portal be found in an email titled "Welcome to Puffin Enterprise Cloud Portal ([your domain name])".
  3. Once successfully logged in, you can view the number of monthly active users.

How do I change/reset my password?

You can change your password by clicking Change Password once logged in to your account. If you forgot your password, click Forgot Password? at the sign-in page to reset your password. Note: The email address field is case-sensitive. Please enter your email address with the same letter case as the record on your account.

Where can I access my invoices?

Invoices are listed under the Payment History section.

How do I manage the devices and users associated with my plan?

Puffin Enterprise Cloud Portal is a web-based administration console for managing license details, web filtering rules, IP access lists, and web access logs. Click here for the complete user guide.

How do I restrict Internet access to Puffin Secure Browser on my network?

Please allow the following IP addresses in your firewall or Proxy.


Was this helpful?

The topic belongs to