How to send us connection logs?

Puffin Web Browser on Android

If you're experiencing connection issues on Puffin Web Browser, you can provide us with your connection log by the following steps:

  1. Leave Puffin open for 3 minutes when the connection issue occurs.
  2. After 3 minutes, launch the Puffin menu and click 7 times on the data saving icon.
  3. Send us an email with your connection log attached.
  4. Email us at puffinbrowser+FAQ@cloudmosa.com once step 3 is completed.

Puffin Secure Browser on Windows

If you're experiencing connection issues on Puffin Secure Browser, you can provide us with your connection log by the following steps:

  1. Leave Puffin open for 3 minutes when the connection issue occurs.
  2. After 3 minutes, launch the Puffin menu and click on About Puffin Secure Browser.
  3. Click 7 times on the Puffin icon and save the connection log file to your computer.
  4. Send us an email with your connection log attached.
  5. Email us at puffinbrowser+FAQ@cloudmosa.com once step 4 is completed.

Puffin Secure Browser on Mac

If you're experiencing connection issues on Puffin Secure Browser, you can provide us with your connection log by the following steps:

  1. Leave Puffin open for 3 minutes when the connection issue occurs.
  2. After 3 minutes, type "puffin://connection_log" in the address bar and press the Enter key.
  3. Save the connection log file on your Mac.
  4. Send us an email with your connection log attached.
  5. Email us at puffinbrowser+FAQ@cloudmosa.com once step 4 is completed.

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